Shipping Policy

Last Updated: August 1, 2026

Thank you for shopping with ALORA. Below you'll find information about our shipping process, estimated delivery times, and order tracking.

Order Processing

• Orders are processed within 1–2 business days.
• Orders are processed Monday through Friday (excluding public holidays).
• Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times are:

• United States: 6–12 business days
• Canada: 7–14 business days
• Australia: 6–12 business days
• New Zealand: 4–10 business days
• United Kingdom: 6–12 business days
• Europe: 7–15 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or periods of high demand.

Shipping Costs

We are pleased to offer FREE Standard Shipping on all orders.

There are no hidden shipping fees at checkout.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Tracking information may take 24–72 hours to update after your package has been dispatched.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly before placing your order.

ALORA is not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error, please contact us immediately at shopalorastore@gmail.com. We will do our best to update your order before it ships.

Lost or Delayed Packages

If your package appears to be delayed or lost in transit, please contact us and we'll work with the shipping carrier to help resolve the issue.

While we cannot guarantee carrier delivery times, we'll do our best to assist you until your order is delivered.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your local government.

These charges are the responsibility of the customer and are not included in the purchase price.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the damaged item
• Photos of the packaging

We'll review your claim and arrange a replacement or refund where appropriate.

Contact Us

If you have any questions about shipping or your order, please contact us:

ALORA
Email: shopalorastore@gmail.com