Refund Policy

Refund Policy

Last Updated: August 1, 2026

At ALORA, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

90-Day Money-Back Guarantee

We proudly offer a 90-Day Money-Back Guarantee on all eligible purchases.

If you are not satisfied with your order for any reason, you may request a return within 90 days of receiving your item.

Eligibility for Returns

To qualify for a refund:

  • Your request must be made within 90 days of delivery.
  • The item must be returned in its original packaging.
  • The product should be in good condition with all included accessories.
  • Proof of purchase is required.

Non-Refundable Items

The following items are not eligible for refunds:

  • Gift cards
  • Digital products that have already been delivered (such as downloadable guides or eBooks)
  • Items marked as Final Sale (if applicable)

Return Process

To start a return, please contact us at:

shopalorastore@gmail.com

Please include:

  • Your order number
  • Your full name
  • A brief explanation of the reason for your return

Our support team will provide you with return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or an incorrect product was received.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include:

  • Your order number
  • Photos of the item
  • Photos of the packaging (if applicable)

We will arrange a replacement or full refund at no additional cost.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Order Changes & Cancellations

Orders begin processing shortly after they are placed. If you need to cancel or modify your order, please contact us as soon as possible.

If your order has already been processed or shipped, it cannot be cancelled, but you may return it under this Refund Policy.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

ALORA
Email: shopalorastore@gmail.com